You Only Have One Job To Do!

So why is it then that so many things are forgotten?

Why, when I request an exhibitor’s package, does the salesperson "forget" to send it? Why can I order hummus for an appetizer, have the waitress drop it and have to wait until the end of my entree to get a new appetizer? Why would you become a nurse if you are afraid of needle sticks? Or not like to work with a patient on a vent because it makes too much noise? Or this, I believe is my best encounter! How is it that in a garage where there is only one employee responsible for reattaching your tires, they forget to put the lug nuts on? - Yes, I drove away (in a classic year Mercedes by the way) and felt my car hit the pavement when my rear tire went "rolling off" because there were no lugnuts. In our ever so competitive business world, customer service seems to be getting worse, instead of better.

I do realize that many of us juggle multiple responsibilities and have less time to accomplish them. But lets face it folks - it is ultimately survival of the fittest. Do you think that I would be a return customer in any of the above situations?

As an employee you should put your best effort into your job at all times. As a manager or business owner, you need to recognize the weaknesses of your staff and realize that people work best under supportive guidance, with adequate time to complete their responsibilities and hold them accountable for their work. Trust me - the company responsible for my "rolling tire" was never on my "referral" list. In fact, when asked by others for recommendations, I made a point of telling my story. We all know how quickly "word of mouth" travels!

Every one of us has the opportunity to choose your field of employment and to some extent, where we work. So, in your position, you ultimately have one job to do .... please for the sake of us customers.... Do It Right!